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Johnson & Johnson Returns Policy
How to Return Defective Johnson & Johnson Contact Lenses
If you believe the Johnson & Johnson lenses you've received are defective, please follow the directions below:
- Contact Johnson & Johnson Customer Relations at 1-800-843-2020 (Mon-Fri, 10AM-5PM EST, if outside business hours leave a detailed
message and a Johnson & Johnson Customer Relations Specialist will contact you)
- Explain the defect to Johnson & Johnson
- Johnson & Johnson will provide you a reference number acknowledging your complaint
- Call AlwaysVision Contacts at 1-800-822-6853 and supply the complaint reference number you were provided by Johnson & Johnson
- AlwaysVision Contacts will provide you with a replacement for the defective lenses in your order
- If a defective product return is required, Johnson & Johnson will send you a postage paid return label to retrieve the lenses for evaluation
- Lenses ARE NOT to be returned to AlwaysVision Contacts
You may contact us at 1-888-248-5367, once Johnson & Johnson has provided you a reference number and instructed you to contact AlwaysVision Contacts for a replacement order.
Our Customer Care Specialists are available Monday-Friday 9AM-7PM and Saturday 11AM-5PM Eastern time and will be pleased to assist you.
If you have any questions regarding our returning Johnson & Johnson products, please contact us.
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